Frequently asked questions

Yes, completely. There are no subscription fees, hidden commissions, or locked features. All tools are available for clubs and players at no cost. We sustain the platform through sponsorships from sports brands.

WhinPadel is available for clubs and players in any country. Our main presence is currently Mexico and Spain, but any club worldwide can register and use the platform.

No. WhinPadel works directly in your mobile or desktop browser. It's a responsive web app designed to work great on any device.

Click on 'Register club', complete your club details (name, address, courts, schedules) and your account will be reviewed by our team. Approval typically takes less than 24 hours.

Unlimited. There is no restriction on the number of tournaments, formats, or the number of players per tournament.

Yes. After registration closes, the system orders teams by combined ranking, assigns seeds and automatically generates the elimination bracket, group stage or league table depending on the chosen format.

You can use the integrated payment gateway (Stripe/MercadoPago) for online payments, or collect payments directly and mark them as received manually in the platform.

No. WhinPadel does not charge any commission. The only fees that may apply are the standard fees charged by the payment gateway (Stripe or MercadoPago).

Each category has its own independent ranking. You earn points based on your placement in tournaments you play. Your ranking is calculated using your best 8 results in the last 12 months.

When you are promoted, your points reset to 0 in the new category. You start from the bottom and accumulate points only from tournaments in your new category. Your previous history remains visible on your profile.

Browse available tournaments in your category and city. Select a tournament, choose or invite your partner, pay the registration fee and wait for the club confirmation.

If you believe a player is competing in a category below their real level, you can file a claim from their profile. If 10+ players submit the same claim, the case is escalated to the committee for review.

Yes. You can be associated with multiple clubs and play tournaments in any of them. Your ranking is unique per category regardless of the club.

There are two automatic paths: winning a tournament in your category (immediate promotion), or reaching the final in two consecutive tournaments. There's also committee review if you reach semifinals in 3 of your last 5 tournaments.

If you are eliminated in the first round in 5 consecutive tournaments, you can request a demotion. The committee reviews your case and decides. When demoted, your points also reset to 0.

Yes. Points from tournaments played more than 6 months ago lose 25% of their value each month. This encourages consistent participation.